Services Collection of goods
Collections when items sent are incorrect or have been damaged in transit
We can arrange for the collection of damaged or incorrect products.
Contact us today for more information about our collection of goods services.
Highlights
- Get in contact if you have an issue with an order and we will arrange collection
- We will arrange collection via our operations team or carrier
- Credit notes will be arranged for returned goods
- If you have a product complaint then we will require the product returned so the manufacturer can analyse this s
Fantastic service provided by Paula and her team at Alba Beverage. Nothing is ever too much of a hassle whether its having to get someone to do maintenance on a coffee machine or help with orders. I look forward to working with them in the future to improve all coffee sales within all our branches and expand where we can.
We’ve been really impressed with Alba’s service and support from day one. The coffee and drinks are always a hit with our students and parents (they think it is the best hot chocolate in Edinburgh!), and the team’s help with installation and advice has made everything easy for us. They are also super quick to respond to any maintenance issues, and shipping of new stock is also extremely fast. It’s clear Alba genuinely cares about their customers, and I would never consider going with anyone else.
A typical day in our Tea Room is coffee, coffee, coffee, Lavazza all the way, it certainly brings in customers, which, for us is extremely important. We find our working relationship with Alba Beverage very easy, comfortable and professional. Both ourselves and our customers value the Lavazza brand.
We have now worked with Alba for 15 years, for the supply of both bean to cup machines and also consumables (coffee beans, milk and chocolate). The quality of Lavazza coffee for customers, and Alba's service is always first class, and technical support always available if needed. Highly recommended
A good coffee definitely brings back the customers, our customer love your coffee & lattes ... Overall a good working relationship.
Alba were recommended to me by a number of businesses when I was looking for a new coffee machine for our customer waiting area. I was impressed from initial contact, timely response, to order being placed and then goods delivered. The Lavazza machine and coffee has been fantastic, and very easy to use. We have been using Alba for over 12 months now. They are always timely in replenishment orders, attentive in your requirements, and am very pleased with the recommendation and finding them. It’s a breath of fresh air to deal with another company that does what it says, when it says. Would highly recommend to others, without hesitation".
