Services Machine Troubleshoot
Phone or video call can help with troubleshooting minor errors for a self fix
We are always happy to assist you with troubleshooting issues and can often share tips to alleviate any problems over the phone or by email. If this is not possible then we can send a technician to fix the issue - see Repair fault service
Contact us today for more information about our machine troubleshooting services.
Highlights
- We are building up a library of troubleshooting fixes for machines
- Firstly we will talk through your issues to identify the fault for a self fix
- Secondly we can send a video to enable you to make a self fix
- if we can't help over the phone we can send a quote for an engineer call
We've been incredibly pleased with the service and quality provided by Paula and her team. Having never purchased an automated drinks machine, we were delighted that Paula was able to spend plenty of time understanding our requirements to find the best solution. The machine we selected has been reliable, easy to use, and consistently deliver great results – the hot chocolate being particularly well used! The variety of drink options and customisation features have made them a hit across the team. Maintenance and refills are handled efficiently, and any questions or issues have been addressed quickly and professionally. We wouldn’t hesitate to recommend them to other businesses looking for a hassle-free, high-quality solution.
A good coffee definitely brings back the customers, our customer love your coffee & lattes ... Overall a good working relationship.
A typical day in our Tea Room is coffee, coffee, coffee, Lavazza all the way, it certainly brings in customers, which, for us is extremely important. We find our working relationship with Alba Beverage very easy, comfortable and professional. Both ourselves and our customers value the Lavazza brand.
Fantastic service provided by Paula and her team at Alba Beverage. Nothing is ever too much of a hassle whether its having to get someone to do maintenance on a coffee machine or help with orders. I look forward to working with them in the future to improve all coffee sales within all our branches and expand where we can.
We have worked with Alba for more than 12 years now and have a great relationship with everyone there. The new online portal makes ordering products and raising service queries quick and easy. We were even asked what would be a benefit to us when the portal was being created. Paula is in regular contact with us regarding new products and machinery that may be of interest to us and their engineer's experience in all things technical is invaluable. The team at Alba really understand the intricacies of our workplace and always go above and beyond to make it work for us.
We’ve been really impressed with Alba’s service and support from day one. The coffee and drinks are always a hit with our students and parents (they think it is the best hot chocolate in Edinburgh!), and the team’s help with installation and advice has made everything easy for us. They are also super quick to respond to any maintenance issues, and shipping of new stock is also extremely fast. It’s clear Alba genuinely cares about their customers, and I would never consider going with anyone else.
