Services Machine Troubleshoot
Phone or video call can help with troubleshooting minor errors for a self fix
We are always happy to assist you with troubleshooting issues and can often share tips to alleviate any problems over the phone or by email. If this is not possible then we can send a technician to fix the issue - see Repair fault service
Contact us today for more information about our machine troubleshooting services.
Highlights
- We are building up a library of troubleshooting fixes for machines
- Firstly we will talk through your issues to identify the fault for a self fix
- Secondly we can send a video to enable you to make a self fix
- if we can't help over the phone we can send a quote for an engineer call
We have worked with Alba for more than 12 years now and have a great relationship with everyone there. The new online portal makes ordering products and raising service queries quick and easy. We were even asked what would be a benefit to us when the portal was being created. Paula is in regular contact with us regarding new products and machinery that may be of interest to us and their engineer's experience in all things technical is invaluable. The team at Alba really understand the intricacies of our workplace and always go above and beyond to make it work for us.
We’ve been really impressed with Alba’s service and support from day one. The coffee and drinks are always a hit with our students and parents (they think it is the best hot chocolate in Edinburgh!), and the team’s help with installation and advice has made everything easy for us. They are also super quick to respond to any maintenance issues, and shipping of new stock is also extremely fast. It’s clear Alba genuinely cares about their customers, and I would never consider going with anyone else.
We're proud of ALBA for keeping our patients, parents, grandparents and staff caffeinated and warm all year round! Their delicious drinks, especially the hot chocolate, has become a favourite treat in our clinic. The ALBA team is extremely friendly and efficient, whether it's taking orders by phone or email making them an absolute pleasure to buy from. We're grateful to have ALBA as part of the Sunrise Dental experience and ensure that everyone gets their coffee fix without fail" -
Alba were recommended to me by a number of businesses when I was looking for a new coffee machine for our customer waiting area. I was impressed from initial contact, timely response, to order being placed and then goods delivered. The Lavazza machine and coffee has been fantastic, and very easy to use. We have been using Alba for over 12 months now. They are always timely in replenishment orders, attentive in your requirements, and am very pleased with the recommendation and finding them. It’s a breath of fresh air to deal with another company that does what it says, when it says. Would highly recommend to others, without hesitation".
We've been incredibly pleased with the service and quality provided by Paula and her team. Having never purchased an automated drinks machine, we were delighted that Paula was able to spend plenty of time understanding our requirements to find the best solution. The machine we selected has been reliable, easy to use, and consistently deliver great results – the hot chocolate being particularly well used! The variety of drink options and customisation features have made them a hit across the team. Maintenance and refills are handled efficiently, and any questions or issues have been addressed quickly and professionally. We wouldn’t hesitate to recommend them to other businesses looking for a hassle-free, high-quality solution.
A good coffee definitely brings back the customers, our customer love your coffee & lattes ... Overall a good working relationship.
