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Services
Barista training
Baristas are creators of perfect coffee using commercial coffee machines, espresso and milk foam
Highlights
- An appreciation and understanding of your grinder and coffee machine is vital
- How to get the best from you coffee beans is the starting point
- Perfect Milk foam is needed for cappuccinos, lattes and flat whites
- For Lavazza customers we also have access to the London training centre
Demo and tasting
Machine demos are great for evaluation plus product tasting to get the best products
Highlights
- Machine demonstrations are easy in our dedicated showroom where you can see a number of machines are try our delicious products
- If there are many people involved in the buying decision then we can bring the machine to your site
- Tasting coffee involves 4 steps: smell; taste; tongue for different taste buds; palate
- We demonstrate how to select drinks; refill machine and simple cleaning instructions
Machine trial
Agreed Trials of machines at your premises enable tasting, usage and evaluation
Highlights
- Machine trials are excellent for testing a machine and full product range in your normal work situation
Machine installation
Installs by our team connecting to your power and plumbed to your water supply
Highlights
- The machine will be set up to fit your mugs or cup size
- Simple instruction on how to use the machine - drink selection or using an app
- Water filters are recommended on all new installations and will require 6 monthly changes (charged)
6 monthly filter dispense service
Filter changes and sanitisation enhances water quality taste and dispenser life
Highlights
- Water filters are important to enhance the taste of products particularly in hard water areas
- Filters ensure the longevity of your equipment by eliminating limescale
Machine Repair
For emergencies when your machine has an error message or just won't work
Highlights
- If errors messages appear on the display of your machine you may need an engineer
- Replacement water filters are chargeable on a maintenance contract
- Parts may be are covered by warranty, maintenance agreement or charged at our specified rates.
- If you are not covered by warranty we will provide a quote prior to repair
Machine Troubleshoot
Phone or video call can help with troubleshooting minor errors for a self fix
Highlights
- We are building up a library of troubleshooting fixes for machines
- Firstly we will talk through your issues to identify the fault for a self fix
- Secondly we can send a video to enable you to make a self fix
- if we can't help over the phone we can send a quote for an engineer call
Machine Decommission
Machine may be decommissioned due to age, relocation or for machine upgrade
Highlights
- If a machine is condemned as irreparable our engineer will dcommissione
- Sometimes if a business is moving location they may request a decommission and install at new location
- Simple steps are disconnect from the water supply, drain down the machine
- Remove product canisters and store product in containers
Machine Exchange
Temporary or permanent exchange to replace obsolete or faulty machine
Highlights
- Machine exchange involves decommission of faulty machine
- Installation of exchange machine with exchange of products
- Plumb into the mains water supply
Delivery of goods
Goods are delivered via our Alba or carrier company drivers subject to schedule
Highlights
- Many goods are delivered by our trusted carrier companies offering next day delivery
- Our own operations team may deliver goods if they are in your area
Collection of goods
Collections when items sent are incorrect or have been damaged in transit
Highlights
- Get in contact if you have an issue with an order and we will arrange collection
- We will arrange collection via our operations team or carrier
- Credit notes will be arranged for returned goods
- If you have a product complaint then we will require the product returned so the manufacturer can analyse this s
Fully Managed Service
Replenishment of goods, machine cleaning, taking and reconciling cash plus managing contactless payments
Highlights
- For companies who wish to have a managed service we can arrange a contract
- The responsibility for the replenishing of stock and cleaning of your machine is done by our operations team
- Cash, contactless payments and reconciliation of your machine is completed by our operations teame it
- We will also attend to any repairs of faulty machines at your site
- We take the hassle out of looking after your vending machines
